Clients can start a claim by providing their flight details through Flyy Help's website, app, email, or other electronic methods. Once we receive this information, Flyy Help will evaluate the chances of success for the claim based on the flight data.

Please note that this evaluation is not legally binding and does not guarantee the claim will be successful.

Once the agreement is in place, Flyy Help will negotiate with the airline to settle the claim and avoid legal action.

If the airline refuses to settle, or if Flyy Help believes legal action could speed up the process, Flyy Help may choose to take legal steps. This could result in Flyy Help receiving a larger portion of the compensation, as outlined in the Price List.

During legal proceedings, Flyy Help's legal team will access all the information provided by the client. If more documents are needed, the client must provide them promptly. If necessary, the client and the legal representative will enter into an agreement, and the client's claim will be reassigned back to them once the agreement is finalized.

If the legal team decides that pursuing the claim is unlikely to succeed, the client will be informed, and the claim will be discontinued. Ownership of the claim will return to the client without needing further agreements.

If legal action is taken and the claim is not successful, the client will not bear any costs. If the claim succeeds, Flyy Help will cover any costs not paid by the airline. If the client receives compensation, any costs claimed from the airline will be paid to Flyy Help as agreed.

Flyy Help has the discretion to accept or reject settlement offers based on its experience with the airline. The client can revoke this acknowledgment and end their relationship with Flyy Help as outlined in the T&C.

Clients should be aware that handling claims can take time, and Flyy Help cannot control the speed of the process.