These are the Terms and Conditions for ReFly services. Unless the context of the Services' Terms and Conditions dictates otherwise, the capitalized terms used in these Terms and Conditions of Services ("T&C") will have the meanings specified below:

"Agreement" refers to the contract between the Client and ReFly. This contract is finalized after the Client has reviewed and accepted the T&C, and it can be signed either electronically or in writing. Under this Agreement, the Client transfers full ownership and legal rights of their monetary claim according to Regulation (EC) No 261/2004 of the European Parliament and the Council of 11 February 2004, or under any other applicable international or national regulation. This includes claims related to denied boarding, flight cancellations, or significant delays, as well as claims for lost or damaged baggage. This transfer includes all related amounts, taxes, and other fees.

In instances where the Assignment agreement (form) is invalid or cannot be deemed valid in a specific jurisdiction (country), the Agreement between the Client and ReFly will be regarded as a contract for services. Under this contract, ReFly manages the Client's Assignment and commits to organizing and financing the collection of the Assignment and carrying out all other actions related to the Agreement.

"Claim" denotes any monetary compensation claim against a flight operating carrier (airline) pursuant to Flight Compensation Regulation.

"Client" refers to a person who has signed the Agreement, accepted the T&C, and seeks Flight Compensation with ReFly's assistance.

"Electronic Identification Regulation" refers to Regulation (EU) No 910/2014 of the European Parliament and the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market, which repeals Directive 1999/93/EC.

"Flight Compensation Regulation" stands for Regulation (EC) No 261/2004 of the European Parliament and the Council of 11 February 2004, which establishes common rules on compensation and assistance to passengers in cases of denied boarding, flight cancellations, and long flight delays. This also includes any other international or national regulations applicable to the Client in another country.

"Flight Compensation" is the total amount paid by a flight operating carrier as compensation, settlement, or goodwill gesture in relation to a Claim. This includes all additional expenses compensated to the Client or ReFly by the operating carrier. It is important to note that legal fees, court fees, collection costs, interest, penalties, or similar expenses incurred during the collection process are not part of Flight Compensation. These expenses are covered by ReFly and must be refunded for ReFly's benefit.

"Price List" is detailed in Annex No 1 to these T&C and specifies the amounts of ReFly's remuneration.

"Privacy and Data Protection Requirements" encompass all applicable laws and regulations related to personal data processing and privacy. This includes guidance and codes of practice issued by relevant supervisory authorities, if any, and their equivalents in any relevant jurisdiction.

"Legal Proceedings" refer to the process in which ReFly files a Claim with a court, alternative dispute resolution institutions, aviation regulatory agencies, consumer protection agencies, governmental bodies, or hands over the Claim to a contracted legal representative, such as an attorney or law firm.