Flyy Help Privacy Policy: Your Data, Your Control
Introduction: We prioritize responsible data management and are dedicated to safeguarding your information when you use our services and visit our website.
Cookie Consent: On your initial visit to our site, we ask for your permission to use cookies, as described in this notice.
Privacy Settings: Our website includes privacy settings that allow you to control how your personal data is handled. You can adjust your preferences, such as choosing to receive or limit direct marketing messages and managing the amount of data collected through cookies.
Key Information Covered: This notice answers important questions, including:
How we utilize your data.
When and why your data might be shared with third parties.
The duration for which we retain your data.
Details about our marketing practices.
Your rights regarding your personal data.
Our policy on cookies.
Other important information you should know.
Contact Us: For inquiries or to exercise your rights as outlined in this notice, please use the contact details provided in the Contacts section.
Reach Our Data Protection Officer: To contact our data protection officer, send an email to privacy@Flyy Help.com.
How We Use Your Personal Data
1.1. This section provides insights into:
The types of personal data we handle.
The sources and specific categories of personal data if not directly obtained from you.
The reasons for processing your personal data.
The legal grounds for processing.
1.2. We collect usage data, which includes your IP address, location, browser type and version, operating system, referral source, visit duration, page views, website navigation paths, and information about the timing, frequency, and pattern of your service use. This data is gathered through cookies and similar technologies to help us understand how you use our website and services. The legal basis for this is our legitimate interest in monitoring and improving our website and services.
1.3. Your account data, such as your name, email address, phone number, date of birth, and other registration details, is collected directly from you. This information is used to operate our website, provide services, ensure security, and communicate with you. The legal basis is the contract between you and us, along with our legitimate interest in monitoring and enhancing our website and services.
1.4. We handle service provision data, including contact details, payment information, and service-related data (e.g., flight details, required claim documentation). This data is processed to deliver services and maintain accurate transaction records. The legal basis is the contract between you and us and our legitimate interests in managing our website and business effectively.
1.5. Messaging data you provide for subscribing to our emails and newsletters is processed to send relevant communications. The legal basis is your consent. If we’ve previously provided services to you and you don’t object, we may also process this data based on our legitimate interest in maintaining and enhancing customer relationships.
1.6. Correspondence data, including communication content and related metadata, is processed for communication and record-keeping purposes. The legal basis is our legitimate interests in properly managing our website and business, ensuring consistent and high-quality consultation practices, and resolving disputes between you and our staff.
1.7. We may process any personal data necessary for establishing, exercising, or defending legal claims, whether in court or out-of-court. The legal basis is our legitimate interest in protecting and asserting our legal rights, your legal rights, and the rights of others.
1.8. Your personal data may be processed for obtaining or maintaining insurance coverage, risk management, or obtaining professional advice. The legal basis is our legitimate interest in safeguarding our business against risks.
1.9. Beyond the specified purposes, we may process your personal data when necessary to comply with legal obligations, protect your vital interests, or those of another person.
Distributing Data to Third Parties
2.1. We may share your personal data with any company within our corporate group, including our subsidiaries, our parent company, and all its subsidiaries. This sharing is done as needed for the purposes outlined in this notice.
2.2. Your personal data may be disclosed to our insurers and professional advisers as necessary to secure or maintain insurance coverage, manage risks, obtain professional advice, or establish, exercise, or defend legal claims. This can include court proceedings, administrative procedures, or out-of-court matters.
2.3. To facilitate payment processing, fund transfers, and address payment-related inquiries or complaints, we may share your personal data with our payment service providers. We share service-related data with these providers to the extent necessary.
2.4. For certain services, we may disclose your personal data to other service providers, such as website hosting companies, courier services, server providers, maintenance providers, and email service providers. We ensure that these subcontractors implement appropriate organizational and technical measures to protect the security and privacy of your personal data.
2.5. In addition to the above, we may share your personal data when it is necessary to comply with a legal obligation we are subject to, or to protect your vital interests or those of another person.